FAQ

  1. Do you accept returns?

    We do not accept returns. However, we do offer exchanges across sizes, colors and styles. Know more. We also offer personalized advice and customization on the size and fit, to reduce chances for exchange. Know more.

  2. How do I find my size?

    Each product includes a size chart. We strongly recommend taking your own body measurements and selecting GRASS sizes based on those measurements rather than relying on sizes from other brands. For drawstring pants, please compare your hip measurement with the size measurements on the chart. Since drawstring pants do not have a zip opening, they should be large enough to slide comfortably over your hips when worn.

  3. How do I exchange an item?

    Please see our exchange policy here.

  4. What are the payment methods?

    You can make payments via COD, Debit card, credit card, UPI, wallets and Net Banking.

  5. Is cod available?

    Yes, we do accept COD payment. However, shipping fees is free on prepaid order above 1500rs.

  6. Do you have free shipping?

    Yes, we do have free shipping on prepaid orders above 1500rs.

  7. What is the customization you offer?

    We offer free of cost adjustments to the length of the pants, with the option to increase or decrease by a few inches. For further length customizations, additional charges may apply based on the fabric used. Please indicate any length customization on the order form on the add to cart page on the website. Additionally, we provide waist customizations to accommodate all women’s body types. For waist customizations and more queries please reach out to +919448474941 on WhatsApp.

  8. What is the delivery time?

    We ship the items within 4 working days of receiving the order and then it takes 3-4 days further for the order to reach you. We try our best to ensure delivery on time. However, we are not responsible for any courier delays.

  9. Will the color fade?

    We use export-standard, eco-friendly dye for our garments. However, please note that all our items are made from 100% cotton, and cotton fabrics may naturally fade over time. We suggest you dry our garments inside out and in the shade for a long-lasting color. Many customers love the unique appearance of the faded colour. If you wish to restore the colour, we offer re-dyeing services. You can send the item back to us, and we will re-dye it for you at a minimal cost. Know more.

  10. What is the fabric composition?

    All our garments are made in 100% cotton.

  11. Do you use organic cotton?

    Currently, we have chosen not to use organic cotton to maintain our present prices. However, we assure you that the cotton we use is sourced from the finest mills and is of the highest quality.

  12. What is khadi?

    Khadi is a hand spun and handwoven fabric. Unlike handloom fabrics, which do not use hand spun yarns, khadi is distinguished by its unique completely handmade production process. One of khadi's incredible qualities is its ability to keep you cool in the summer and warm in the winter, making it highly sustainable. Khadi is precious and indigenous, and we have contributed to sustaining it. Our Founder, Gitika Goyal has been consistently using khadi for all her brands since 1998. Khadi played a significant role in our struggle for independence and was made a symbol of freedom by Mahatma Gandhi, who brought it to prominence.

  13. Do you ship Overseas?

    We are in process of aligning this, please contact +919448474941 on WhatsApp for enquires.